Return & Refund Policy
1. Reasons for Return / Refund
Accept
- Did not receive the order (e.g. parcel lost in transit)
- Received an incomplete product (e.g. missing parts of product, missing products from order)
- Received the wrong product (e.g. wrong size/color, different product)
- Received a product with physical damage (e.g. dents, scratches, cracks)
- Received a faulty product (e.g. malfunction, does not work as intended)
Do Not Accept
- Change of mind
- Long delivery time
- The packaging should also be in original condition in original shipping container as received.
- Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address. If the goods/products have been used or damaged by the customer, there will not be any refund.
3. Refund
- Once we have checked and confirmed the goods/products, customer will receive their refund within 7 to 14 days after the confirmation.
- Buyer are responsible for the return shipping charges unless if the product is within 7 days of the date of purchase Zehco will reimburse the shipping charges.