FAQs

Popular Question 

 

1. Do you have a physical store?

No, but we accept COD / Pick up from our warehouse.

 

2. Do you take corporate or bulk orders?

You may provide the following details to our livechat agent. Our sale team will reach you in 1 working day.

- Name:
- Contact:
- Email:
- Item:
- Quantity:

 

 

Orders


1. How to track my order?


Once your order is ready for shipping, you will receive an email notification with the courier tracking number from our system. Alternatively, you may also track your order status at https://www.tracking.my/

 

2. How do I change address for my order?

You may live chat with us, and we will check your order status and whether it is eligible to change the address.

 

3. How do I cancel my order?

You may live chat with us, and we will check your order status and whether it is eligible for cancellation. (Whether the order has been processed)

 

 

Shipment

 

1. What are the delivery options?

We are currently offering 1 shipping methods:

Standard Shipping – Fulfilled by our appointed courier partner – J&T or Pos Laju

 

2. How long does it takes to deliver?

Orders will be shipped out within 24 hours under normal circumstances during working days.
For Standard delivery, courier will typically takes:

    • 1 - 3 working days (West Malaysia)
    • 3 - 7 working days (East Malaysia)

Some delays may also occur during campaign / peak season
In case of unreasonable delays, you may also live chat with us and we will assist you on it.

 

3. I have less received / incorrect items for my order, what should I do?

We are truly sorry for the inconvenience. You may live chat with our customer service agent and we will assist you immediately.

 

 

Return & Refunds

 

1. Reasons for Return / Refund

Accept

  • Did not receive the order (e.g. parcel lost in transit)
  • Received an incomplete product (e.g. missing parts of product, missing products from order)
  • Received the wrong product (e.g. wrong size/color, different product)
  • Received a product with physical damage (e.g. dents, scratches, cracks)
  • Received a faulty product (e.g. malfunction, does not work as intended)


Do Not Accept

  • Change of mind
  • Long delivery time

 

2. Return

The packaging should also be in original condition in original shipping container as received.

Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address. If the goods/products have been used or damaged by the customer, there will not be any refund. 

 

3. Refund

Once we have checked and confirmed the goods/products, customer will receive their refund within 7 to 14 days after the confirmation.

 

4. Return Postage

Buyer are responsible for the return shipping charges unless if the product is within 7 days of the date of purchase Zehco will reimburse the shipping charges.

 

 

Warranty

 

1. How do I claim for warranty?

For warranty claims, you may live chat with our customer service and we will guide you on every steps.